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DSLR Solutions Camera Rig FAQ

How much does the DSLR Solutions Camera Rig weigh?

  • The Basic version of the DSLR Solutions Camera Rig weighs in at just under 3 pounds and the Pro version weights in at slightly more than 3 pounds.

What is the DSLR Solutions Camera Rig made from?

  • The rig frame and the main clamp are made from aircraft-grade aluminum. The thumb screws and accessory ports on the Pro version are made from stainless. The plugged frame ends on the basic version are made from plastic and steel.

Is your DSLR camera rig better better than a shoulder support?

  • We will leave that answer up to the user. That being said, the DSLR Solutions Camera Rig is simple, easy to use, ultra-stable and lightweight. Our rig requires no additional counterweight and puts the camera right in front of the operator. We feel that our camera rig solution is a great option for most DSLR film makers and videographers.

Where is the DSLR Solutions Camera Rig Made?

  • The DSLR Solutions Camera Rig is hand crafted with pride in the U.S.A. in a small town called Sandpoint near the top of the state of Idaho.

Do you ship outside the United States and what is the cost?

  • Yes, we ship internationally exclusively using USPS First Class International Mail (without tracking) and Express Mail International® (with tracking).
  • First Class shipping to Canada starts at $16.49 USD and all other countries starts at $21.95 USD.
  • Express shipping to Canada starts at $40 USD and all other countries start at $55 USD.
  • The additional shipping choices only appear on the second screen during checkout.

Do you offer express shipping and what is the cost?

  • Yes, we offer express shipping as an option during checkout and express shipping is the only options that provides tracking on international packages. Please keep in mind that depending on our order volume, your package may not be shipped for 1-3 days even if Express shipping was chosen.
  • Express shipping in the United States starts at $35
  • Express shipping to Canada starts at $40 USD
  • Express shipping to other countries starts at $55 USD.
  • The Express shipping option is available on the second screen during checkout.

How long will my package take to arrive after being shipped?

  • Priority mail in the United States takes 3-5 days to arrive.
  • Priority mail to Canada usually takes 10-15 business days to arrive.
  • Priority mail to other countries usually take 15-20 business days to arrive.
  • Express mail in the United States takes 1-2 days to arrive.
  • Express mail to Canada usually takes 3-5 business days to arrive.
  • Express mail to other countries usually takes 5-10 business days to arrive.

What about international import and customs duties?

  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
  • Please check with your country’s customs office to determine what these additional costs may be prior to purchasing.
  • These charges are normally collected by the delivering shipping company or when you pick up your package. These are not additional shipping charges.
  • We do not mark merchandise values below cost or mark items as gifts. US and International government regulations prohibit such behavior.

What is your return policy?

  • If one of our products does not meet your needs, you may return it within 15 days for a full refund of the purchase price, less shipping costs of course. Your satisfaction is very important to us, please give us a call at 208-263-3278 or drop us an email if you have any questions.